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Publisher & website terms

Effective date: November 12, 2026

These Publisher & Website Terms (the “Terms”) govern your use of leadcallsdirect.com (the “Site”) and your participation in the LeadCallsDirect publisher network (the “Network”). LeadCallsDirect, based in Italy (“LeadCallsDirect,” “we,” “us,” or “our”), operates the Site and the Network. “You” or “Publisher” means the individual or entity using the Site or applying to or participating in the Network.

1. Acceptance

By accessing the Site, submitting an application, or sending any call or lead to the Network, you agree to these Terms, our Privacy policy, and our TCPA & marketing compliance policy, which is incorporated into these Terms. If you act on behalf of a company, you confirm that you are authorized to bind it. If you do not agree, do not use the Site or the Network.

2. Eligibility

You must be at least 18 years old and use the Site and the Network for business purposes only. The Network is not offered to consumers. You must provide accurate, complete, and current information and keep it updated.

3. Application and approval

Submitting an application does not create any obligation for us. We may approve, reject, suspend, or terminate any application or publisher account at any time, at our sole discretion, with or without giving reasons. We may request additional information, verification, or documentation at any time, including information about traffic sources, consent practices, and sub-publishers.

4. Campaigns, payouts, and qualification

  • Campaign terms. Each campaign’s payout, billable duration (buffer), accepted geographies, hours, caps, duplicate window, approved traffic sources, and creative are set in writing for that campaign, for example in an insertion order, campaign brief, or message from your account contact (“Campaign Terms”). If Campaign Terms conflict with these Terms, these Terms prevail unless the Campaign Terms expressly state otherwise.
  • Changes. We may change, pause, cap, or end any campaign or its Campaign Terms at any time. Changes apply to calls received after notice, which may be given by email, in reporting, or through your account contact.
  • Example payouts. Payout figures shown on the Site, including “up to” amounts, are examples only. They are not offers, rate cards, or promises. Actual rates vary by campaign, geography, call quality, and volume.
  • No earnings guarantee. We do not guarantee any volume, acceptance rate, payout, or earnings.
  • Qualified calls only. We pay only for calls that meet all applicable Campaign Terms (“Qualified Calls”). Calls that do not meet them, including calls below the buffer, outside accepted geographies or hours, duplicates, or calls from unapproved sources, are not payable.
  • Tracking data is final. The data recorded by our call-tracking platform, including call time, duration, caller information, and status, is the sole and final basis for determining Qualified Calls and payouts. Your own tracking data is not binding on us.

5. Invalid activity, withholding, and clawback

We may withhold, reverse, offset, or claw back any payment, in whole or in part, including payments already made, for calls or leads that we determine in good faith involve or result from:

  • fraud, fake, artificially generated, or manipulated calls or leads;
  • incentivized traffic, unless expressly approved in writing;
  • robocalls, autodialed calls, or artificial, prerecorded, or AI-generated voice messages without the consent required by law and our written approval;
  • caller ID spoofing or misrepresentation of the calling party;
  • misleading, deceptive, or unapproved advertising or claims;
  • unauthorized traffic sources, sub-publishers, or creative;
  • any violation of these Terms, the Compliance policy, Campaign Terms, or applicable law; or
  • chargebacks, refunds, or rejections by advertisers attributable to your traffic.

We may also suspend payments while we investigate suspected invalid activity. Where you have breached these Terms, we may withhold all unpaid amounts and terminate your account.

6. Payment terms

  • Payments are made on the net terms stated in your insertion order or Campaign Terms, after Qualified Calls have been reviewed. If no terms are stated, payment is due within 30 days after the end of the month in which the Qualified Calls were received.
  • Payments are made only once your balance reaches the minimum payment threshold stated in your Campaign Terms; amounts below the threshold roll over to the next period.
  • You must provide accurate payment and tax information. We may delay payment until it is received and verified.
  • You are solely responsible for all taxes, duties, and filings related to amounts paid to you.
  • Bank, transfer, currency conversion, and payment-processor fees may be deducted from payments.
  • Disputes about any payment must be raised in writing through our contact form within 30 days after the payment date or the date the payment was due; otherwise the payment is deemed accepted.

7. Publisher representations and warranties

You represent, warrant, and covenant that, at all times:

  • you own or are fully authorized to use all traffic sources, media, websites, phone numbers, and data you use to generate calls or leads;
  • you comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and FCC rules, the Telemarketing Sales Rule (TSR), the FTC Act, the CAN-SPAM Act, the National Do Not Call Registry rules, state telemarketing, telephone solicitation, and “mini-TCPA” laws, state do-not-call lists, and, where applicable, Medicare and CMS marketing rules and health insurance marketing rules;
  • you obtain and keep records of any consent required by law, as described in our Compliance policy;
  • your advertising is truthful, not misleading, and uses only creative and claims approved for the campaign;
  • you do not use the name, logo, or trademarks of LeadCallsDirect, any advertiser, or any third party without our prior written approval;
  • you do not use sub-publishers or affiliates unless approved in writing, and you are fully responsible for anyone acting on your behalf; and
  • all information you provide to us is accurate and complete.

8. Indemnification

You will defend, indemnify, and hold harmless LeadCallsDirect and its owners, operators, contractors, agents, and advertisers from and against any and all claims, demands, actions, investigations, losses, liabilities, damages, fines, penalties, settlements, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to: (a) your traffic, calls, leads, advertising, or marketing practices, including any claim under the TCPA, the TSR, state telemarketing laws, or consumer protection laws; (b) your breach of these Terms, the Compliance policy, or any Campaign Terms; (c) your violation of any law or third-party right; or (d) the acts or omissions of your sub-publishers, employees, or agents. We may participate in the defense with counsel of our choice, and you may not settle any claim that imposes obligations on us without our prior written consent.

9. Confidentiality and non-circumvention

Non-public information you receive through the Network, including the identity of advertisers and buyers, campaign details, payouts, routing, and performance data, is confidential. You will use it only to participate in the Network and will not disclose it to anyone else.

During your participation in the Network and for 24 months afterwards, you will not, directly or indirectly, contact, solicit, contract with, or send traffic to any advertiser, buyer, or call center that you learned of, or that received your traffic, through the Network, in order to bypass LeadCallsDirect. If you breach this section, in addition to any other remedy, you will pay us an amount equal to the payouts we would reasonably have earned on the diverted business, and we may withhold any amounts owed to you.

10. Independent contractors

You and LeadCallsDirect are independent contractors. Nothing in these Terms creates an employment, partnership, joint venture, franchise, or agency relationship. You have no authority to bind LeadCallsDirect or any advertiser.

11. Intellectual property

The Site, the LeadCallsDirect name and logo, tracking numbers, reporting, and all related content and technology are owned by or licensed to LeadCallsDirect. We grant you a limited, revocable, non-exclusive, non-transferable right to use approved creative and tracking numbers solely to promote approved campaigns while your account is active. All other rights are reserved.

12. Disclaimer of warranties

To the maximum extent permitted by law, the Site, the Network, tracking, reporting, and all services are provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, or accuracy. We do not warrant that the Site or the Network will be uninterrupted, error-free, or secure, or that any campaign will be available.

13. Limitation of liability

To the maximum extent permitted by law: (a) LeadCallsDirect will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, or data, however caused; and (b) LeadCallsDirect’s total aggregate liability arising out of or relating to these Terms, the Site, or the Network will not exceed the total amounts paid by LeadCallsDirect to you in the three (3) months immediately preceding the event giving rise to the claim. These limitations do not apply to liability that cannot be limited or excluded under applicable law, such as liability for fraud or wilful misconduct.

14. Suspension and termination

We may suspend or terminate your account, any campaign, or your access to the Site at any time, with or without notice or cause. You may stop participating at any time by notifying us through our contact form. On termination, you must immediately stop using tracking numbers, creative, and our marks. Qualified Calls received before termination will be paid in accordance with these Terms, except where we are entitled to withhold payment. Sections 5 to 13 and 15 to 22 survive termination.

15. Governing law and jurisdiction

These Terms and any dispute arising out of or relating to them are governed by the laws of Italy, without regard to conflict-of-law rules. The courts of Lecce, Italy have exclusive jurisdiction, and you consent to that jurisdiction. Nothing in this section deprives a party of the protection of mandatory provisions of law that cannot be excluded by agreement.

16. Class action waiver

To the extent permitted by applicable law, any dispute will be resolved only on an individual basis, and you waive any right to bring or participate in a class, collective, consolidated, or representative action against LeadCallsDirect.

17. Force majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including outages of telecommunications, hosting, or call-tracking providers, advertiser actions, changes in law, acts of government, natural disasters, epidemics, war, or labor disputes.

18. Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms at any time, including in connection with a sale or reorganization of the business.

19. Severability and waiver

If any provision of these Terms is held invalid or unenforceable, it will be enforced to the maximum extent permissible and the remaining provisions will remain in full force. Our failure to enforce any right is not a waiver of that right.

20. Entire agreement

These Terms, the Compliance policy, the Privacy policy, and any Campaign Terms form the entire agreement between you and LeadCallsDirect regarding their subject matter and supersede all prior communications and understandings.

21. Changes to these Terms

We may update these Terms at any time by posting a revised version on the Site with a new effective date. Changes take effect when posted. Your continued use of the Site or the Network after that date constitutes acceptance of the updated Terms.

22. Contact and notices

Questions and notices about these Terms can be sent through our contact form. We may send notices to the email address associated with your application or account.